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Customer Services

Homes in Sedgemoor
Bridgwater House
King Square
United Kingdom

Telephone: (+44) 0800 585 360
Email: Customer.Services@homesinsedge...

External Links

Homes for Britain
Citizens Advice Bureau

Homes in Sedgemoor is not responsible for the content of external sites

Welcome to the Homes in Sedgemoor Website

 Click here to pay your rent online This link opens in a new browser window     

 Click here to search for a home This link opens in a new browser window

 Click here to report a repair online  

Click here to give us your comments, compliments and complaints     Click here to find out more about getting involved            Click here to see how we deal with anti-social behaviour

Pay your rent online

Look for a home

Report a repair

Comments, compliments  complaints

Get involved in shaping our services

Reporting ASB, abuse and harassment

Win £12,000 DD form - click for details This link opens in a new browser window
Win £12,000 - click for details


Read your Tenants' magazine here

pdf icon Four Seasons - Spring 2014 [1Mb]

Four Seasons - Spring 2014 This link opens in a new browser window

We are up for an award!

Our Young Apprentice programme has made it through to the shortlist for a national award that celebrates the best community projects.

The project, which helps young people prepare for work, was among those selected from almost 180 entries for the National Housing Federation's Community Impact Awards.

We've got our fingers crossed as we go up against other regional schemes on 1 May in Clevedon near Bristol. We will be competing to win the regional award in the National Housing Federation's Investing in People category against Plymouth Community Homes and Yarlington Housing Group.

The project that wins this category on the night will join others from around the country in the national shortlist and a national judging day decide which of the final category winners goes to the national finals in central London on 12 June 2014.

Woolavington Neighbourhood Agreement - Youth Consultation

So far two public meetings have been held, at both meetings anti-social behaviour from local children has been raised as a concern.

As part of the Neighbourhood Agreement we would like to address this. We would therefore like to invite children aged 8-16 years to a youth consultation meeting. At the meeting they will have an opportunity to tell us what activities they enjoy, what facilities they would like to see and find out how they could win a Matchday Experience at Yeovil Town Community Football Club.

Venue: Woolavington Community Hall
Date: Thursday 24th April 2014
Time: 4:00pm

Please encourage your children to come along and have their say about activities or facilities that we may be able to provide in the near future. The first ten children who attend (and participate in the meeting) will receive a £5 voucher.

Proposed changes to our Tenancy Policy

Homes in Sedgemoor, on behalf of Sedgemoor District Council is updating its Tenancy Policy. The Tenancy Policy outlines which tenancies we will use and how they will be used. 

Under recent legal changes, Homes in Sedgemoor now has the option to introduce Flexible Tenancies, which are fixed term secure tenancies. A Flexible Tenancy will offer the same rights as a Secure Tenancy, eg the right to buy, right to exchange, and right to assign and succeed, but for a fixed period of time. A Flexible Tenancy will last between 5 and 7 years.

If we do introduce Flexible Tenancies the key points to consider are:

If you are currently a Homes in Sedgemoor tenant this change will not affect you. There will be no changes to the tenancies of existing tenants.

If you are already a Secure Tenant of Homes in Sedgemoor or a Secure Tenant of another Council or Housing Association and want to move to a Homes in Sedgemoor property in future you will continue to be a Secure Tenant. These changes will not impact on you.

Some other tenants who move into a Homes in Sedgemoor tenancy in the future will also be granted a Secure Tenancy on the successful completion of an Introductory Tenancy, these include:

  • Tenants who are eligible to enter a Council owned Extra-Care and Sheltered Housing Scheme.
  • People in receipt of a State Pension.
  • Serving and retired members of the Armed Forces who have suffered serious injury, illness or disability.
  • Bereaved spouses of those who served the Armed Forces.
  • Households where at least one family member is disabled.

For all other new tenants we will give a 12 month Introductory Tenancy, as is the case currently, followed by a Flexible Tenancy.

These changes will impact between 100-200 new tenants each year.

When we asked tenants what they thought of these proposed changes in October and November 2013, the people we spoke to were broadly in favour. 58% said 'Yes they thought Homes in Sedgemoor should introduce Flexible Tenancies', 31% said 'No' and 12% said 'I don't know'.

The reasons why we are considering introducing Flexible Tenancies are as follows: 

  • To make best use of housing stock by ensuring the people that most need those homes, in terms of location, size and facilities, get them
  • To improve our ability to manage persistent low level anti-social behaviour and nuisance
  • To improve our ability to manage tenants who fail to look after their home and respect their neighbours

The final two points don't apply to the vast majority of our tenants, but introducing Flexible Tenancies will improve our ability to manage incidents where these issues arise.

We are really interested in finding out what you think - why not get in touch and let us know!

Watch out for bogus callers - check their ID badges

Homes in Sedgemoor have been notified of bogus callers in the area by Avon and Somerset Constabulary. A company calling itself SWRP is trying to measure up for new heating systems, and  is trying to pass itself off as a genuine contractor. This has mainly occurred in Highbridge, Axbridge and Cheddar.

If you are visited by any personnel you are not expecting, or who look suspicious, please call 0800 585360 or 01278 552400 for clarification before allowing them in.

Remember - A genuine tradesperson will be very happy to wait while you check their ID.

Flooding Advice

The latest flood warnings and advice are available from the Environment Agency Floodline on 0845 988 1188.

Latest Sedgemoor District Council Flooding advice

Further advice

pdf icon Public Health England Flooding Advice [5Mb]
pdf icon How to use sandbags [1Mb] 
pdf icon How to tackle flooding [1Mb]

Environment Agency Flood Advice
Somerset County Council Flooding advice

Welfare Reform
-how can we help?     

If you receive benefits then it's important to find out now whether you are affected by the ongoing changes and what your options are.

'The Bedroom Tax'     Council Tax Benefit       

Universal Credit    Local Assistance Scheme for Somerset       

Personal Independence Payment    Housing Benefits  

Benefits Cap    Direct Payment    Help and advice   


How to swap your home

Mutual Exchange Home Swap Displays a larger version of this image in a new browser window

Are you looking to downsize to help mitigate the effects of the 'Bedroom Tax'? Come and see us!

Investors in People Silver This link opens in a new browser window    Positive about Disabled People      Gay Pride Rainbow   

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Homes in Sedgemoor, Bridgwater House, King Square, Bridgwater, TA6 3AR
Tel: 0800 585 360 / 01278 552400 Fax: 01278 435385
Homes in Sedgemoor Ltd. Registered Office: Bridgwater House, King Square, Bridgwater TA6 3AR
Registered in England and Wales. Registered Number: 5596060 VAT Registration 891 7151 05