Contact us

Homes in Sedgemoor considers feedback whether positive or negative as an opportunity to learn and improve what we do.

How to contact us:

By Telephone: 0800 585 360 or 01278 552400 (this may be cheaper from mobile telephones)

By Post: Bridgwater House, Kings Square, Bridgwater, Somerset. TA6 3AR

By Email: customer.services@homesinsedgemoor.org

Reception Opening Hours:

You can visit us at our reception which is open:

8:45am – 17:00pm from Monday to Friday

You can call our Customer Services Team between:

8:00am – 18:00pm from Monday to Friday

Bridgwater House location:  Location Map [174kb] 

Outside of these hours you can report emergency issues by calling the same number.

Feedback and Complaints

We are committed to providing a high standard of service. We value our customer's opinions and suggestions and want you to be satisfied with our service. Your views help us to see how we are doing, and to find ways to improve.

Our leaflet, 'What to do when things go wrong,' gives you information about what you can do if you are not satisfied with the service you have received from Homes in Sedgemoor or one of its contractors. It contains our complaint form.

We take all complaints seriously and believe that we can learn from our mistakes to improve our service in the future.

Let us know your views by:

• contacting Customer Services
• Complete a Complaints Form from the  What To Do When Things Go Wrong [382kb] leaflet.

If you have made a complaint to us previously and are still unhappy with the outcome and feel you have been treated unfairly you can ask the Local Government Ombudsman to consider your complaint.