About Us
about us

Customer Feedback


Do you have a problem, want to say thanks or an idea on how we can improve what we do for you?

For our latest news follow us on Facebook and  Twitter.

Satisfaction Surveys

Your opinion is very important to us and helps us continuously review and improve our services.

We may contact you by telephone, text or email to complete a short survey.  If you take part you will be entered into a monthly prize draw to win £30 of shopping vouchers.

Complaints

If something goes wrong and you are unhappy with our service, we want to know about it.

We promise to look into your complaint - which will be investigated by our Customer Focus Officer, Michelle Roberts - quickly and fairly.

There are lots of ways to get in touch with Michelle.

You can:

  • Email her - customer.services@homesinsedgemoor.org

  • Telephone - 0800 585 360 or 01278 552 400

  • Send a private message on Facebook

  • Visit our reception at Bridgwater House

  • Write to us at:
         Homes in Sedgemoor,
         Bridgwater House,
         King Square
         Bridgwater
         Somerset
         TA6 3AR

Once she receives your complaint, Michelle will be in contact within the next working day to explain how she will deal with it.

Thank you

It is always nice to be thanked for a job well done and we at Homes in Sedgemoor would love to hear from you.

If you would like to pass on your appreciation to a member of staff or to all of us please  Contact Us and let us know.

Thank you and we look forward to hearing from you.

Suggestions

Do you have an idea on what we could do differently?

What we could change or start doing? Please  Contact Us and let us know.