We collect information about you and your household via the following activities:
To manage your tenancy
Maintenance activities such as reporting a repair, planning in improvement works
Operational activities such as managing your rent account and appropriate support to do so
Attendance at events
Referring for legal action
We collect information from our stakeholders and partners during partnership/stakeholder working and events. Information is also collected via the job application process and in managing employment and governance in Homes in Sedgemoor.
We collect information from you to fulfil our legal obligation to you. There are a number of legal reasons why we need to collect and use your personal data. Generally we collect and use personal information where:
You, or your legal representative, have given consent
You have entered into a contract with us
It is necessary to perform our statutory duties
It is necessary to protect someone in an emergency
It is required by law
It is necessary for employment purposes
You have made your information publicly available
It is necessary for legal cases
It is to the benefit of society as a whole
It is necessary to protect public health
We will share information about your tenancy with the Department of Work and Pensions if you make a claim for Universal Credit as part of their verification procedure. We will share tenancy information with Sedgemoor District Council if legal action is taken.
We will send you information about our services and events that may be of interest to you and will help you maximise your tenancy. You may withdraw from marketing at any time. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
When visiting our website, some information may be stored on your computer in the form of cookies, but these contain no personal data. Refer to Cookies and Documents on this site for more information.
We hold your information for the length of your tenancy plus twelve years after your tenancy has ended. For further information, please refer to our retention schedule:
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email firstname.lastname@example.org or write to us at Homes in Sedgemoor, Bridgwater House, King Square, Bridgwater, Somerset TA6 3AR.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
You have certain rights under the Regulation and this includes the right to request access to your own data, the right to request your information to be erased and the right to request that your information is corrected. For more information or to make a complaint about the handling or your data, contact the Data Protection Officer, Amanda Gibbs at email@example.com
If you have completed the internal complaints process and are still not satisfied, you may complain to the Information Commissioner at www.ico.org.uk