Web Messenger Service

If your query can’t be answered on our website, you can use our Web Messenger Service to speak with our Customer Services Team. Our Web Messenger Service is open Monday – Friday, 10am-4pm.

Online Forms

We have forms online where you can report a query. You can:


Drop us an email at customer.services@homesinsedgemoor.org and we’ll get back to you as soon as we can.

Call us

You can call us on 0800 585 360 or 01278 552400 (to be charged at your standard network rate).

In person or in writing

Our address is:

Homes in Sedgemoor
Bridgwater House
King Square
United Kingdom

If you would like someone to speak to us on your behalf, please fill out the Delegate Authority Form and send it back to us.

Please note, where we can’t resolve your enquiry at first point of contact, we will ensure you have a full response within 10 working days.

What to do if you have an emergency repair out of hours

If you have an emergency repair out of hours (evenings, weekends and Bank Holidays) call us on 0800 585 360, where your call will be transferred to our out of hours team. For more information about our out of hours service, visit the Repairs page on our website.

Press enquiries

For all media enquiries please contact communications@homesinsedgemoor.org or call the Communications Team on 0800 585 360.

Opening Hours

Monday9am – 5pm
Tuesday9am – 5pm
Wednesday10am – 5pm
Thursday9am – 5pm
Friday9am – 5pm

Would you like to volunteer with us?

We have a great opportunity for customers to join our Sedgemoor Tenants Assurance Committee.

Lucy from the Homes in Sedgemoor Customer Service Team

Customer feedback

If you would like to make a complaint or share a compliment visit the dedicated page for more information.

Booking a hall

If you would like to book one of our halls, please fill in our Hall Booking Form and return it to our Customer Services Team and confirmation of your booking will then follow shortly.