Privacy Notice

This privacy policy explains how Homes in Sedgemoor use any personal information we collect about you and your household whilst you are a Homes in Sedgemoor customer, including former customer information for a period of twelve years following termination of their tenancy. This also includes information from our stakeholders, partners, job applicants, board members and staff.

What information do we collect about you?

We collect information about you and your household via the following activities:

  • To manage your tenancy
  • Maintenance activities such as reporting a repair, planning in improvement works
  • Operational activities such as managing your rent account and appropriate support to do so
  • Surveys
  • Tenancy management
  • Attendance at events
  • Referring for legal action

We collect information from our stakeholders and partners during partnership/stakeholder working and events. Information is also collected via the job application process and in managing employment and governance in Homes in Sedgemoor.

How will we use the information about you?

We collect information from you to fulfil our legal obligation to you. There are a number of legal reasons why we need to collect and use your personal data. Generally we collect and use personal information where:

  • You, or your legal representative, have given consent
  • You have entered into a contract with us
  • It is necessary to perform our statutory duties
  • It is necessary to protect someone in an emergency
  • It is required by law
  • It is necessary for employment purposes
  • You have made your information publicly available
  • It is necessary for legal cases
  • It is to the benefit of society as a whole
  • It is necessary to protect public health

We will share information about your tenancy with the Department of Work and Pensions if you make a claim for Universal Credit as part of their verification procedure. We will share tenancy information with Somerset Council if legal action is taken.


We will send you information about our services and events that may be of interest to you and will help you maximise your tenancy. You may withdraw from marketing at any time. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.


When visiting our website, some information may be stored on your computer in the form of cookies, but these contain no personal data. Refer to Cookies and Documents on this site for more information.

How long do we hold your information?

We hold your information for the length of your tenancy plus twelve years after your tenancy has ended. For further information, please refer to our retention schedule.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Homes in Sedgemoor, Bridgwater House, King Square, Bridgwater, Somerset TA6 3AR.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

Your rights

You have certain rights under the Regulation and this includes the right to request access to your own data, the right to request your information to be erased and the right to request that your information is corrected. For more information or to make a complaint about the handling or your data, contact the Data Protection Officer at

How to make a complaint regarding Data Protection

If you have completed the internal complaints process and are still not satisfied, you may complain to the Information Commissioner at