There are plenty of ways that you can pay your rent simply and easily. You can do this online or over the phone and if you need support, we’re on hand to help.

Direct Debit

This is the quickest and safest way to pay your rent, as well as being a preferred method of payment. It allows us to take the payment direct from your bank every week on Friday or monthly on a date you choose. We can set up the Direct Debit for you over the phone or we can send you a paper Direct Debit mandate form that can be filled out and returned to us. Giving you one less thing to worry about with the protection of the Direct Debit Guarantee.

Contact us to set up a direct debit, we are happy to help.


To pay your rent online, you will need:

Your 13 – 14 long reference number Housing Rents begin with the number two, Garage rents begin with the number three.

Your rechargeable works reference begins MM.

Internet banking and standing order

You can pay your rent directly from your bank account. For our bank details, please contact our Customer Services Team with your housing reference number to hand.

Debit or credit card

To improve security and allow us to answer your calls more efficiently, you are no longer able to call us to pay your rent or charges. However, you can still use our 24-hour automated payment system for paying your rent via debit or credit card, by calling 0800 585 360 and pressing option 1.

PayPoint Outlets

You can pay your rent with cash or debit card at any PayPoint in the UK, and many are open 24 hours a day. This service is free.

Post Office

You can pay by cash, debit card or cheque, (payable to “Post Office Ltd”).  Remember to take your rent payment barcode with you.

Get in touch

If you’d like to discuss how best to pay your rent, are struggling to afford your rent or would like further information on any of the payment options, you can contact your Income Officer via our Customer Services Team.

Extra support

We know that sometimes circumstances can change, and we’re here to help if you need help with paying your rent.

Service Charge Policy

Click below to read our policy on service charges