You may experience issues accessing the customer portal on Thursday, July 25, 2024, due to essential maintenance. We apologise for any inconvenience and thank customers for their patience.

If you’re looking for help with your energy bills, or need advice about how to keep your home warm without it costing the earth, there are plenty of organisations that can help

Warm Home Discount

Applicable each winter, from October, you could get £150 off your electricity bill under the Warm Home Discount Scheme. The money is not paid to you – it’s a one-off discount on your electricity bill.

Winter Fuel Payments – If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills. You usually do not need to claim Winter Fuel Payment, you will get it automatically if you’re eligible

Find out if you’re eligible for the Warm Home Discount

Centre for Sustainable Energy

As a national, independent charity, the Centre for Sustainable Energy can offer advice about energy and how you could best save money.

Click here for information from the Centre for Sustainable Energy

Citizens Advice

Citizens Advice can help you with issues such as cost of living, claiming benefits and helping you navigate energy bills and advise where you can get help from.

Visit the Citizens Advice website

Energy Angels

Free to use, Energy Angels is accredited with the industry watchdog Ofgem.  To find out how your Angel can help you, visit the Energy Angels website.

Access Energy Angels here

Check with your energy supplier

You can check with your provider to see if you are eligible for the Priority Service Register. This is a free service offered to those in vulnerable situations.

Electric Calculator

You can work out how much your home appliances cost to run using an online electric calculator.

Financial Hardship

We work closely with local food banks and can point you in the right direction if you need help

Get in touch

If you have any concerns and need to know where to go to find help, just get in touch in the best way for you.