Homes in Sedgemoor hits the mark for Customer Services

Homes in Sedgemoor is celebrating after being awarded the Institute of Customer Services (ICS) “ServiceMark” accreditation.

ServiceMark is a national standard, which independently recognises an organisation’s achievement in customer service and its commitment to upholding those standards.

HiS has been a member of the ICS since 2021, and has been working towards the ServiceMark accreditation.

This involved completion of customer and colleague surveys via the ICS, and then an independent assessment of service delivery.

On being awarded the ServiceMark accolade, Rachel Palmer, customer focus manager, said: “We are very pleased to confirm that from the surveys and assessment we have demonstrated that we are meeting the ICS ServiceMark Standards and have been awarded the accreditation.

“This is a National Customer Service Standard and of the 46 Housing providers that are members of the ICS we are one of only six who have ever achieved this accreditation.

“We believe this demonstrates our commitment to our customers and our service delivery and shows that our Customers First culture is embedded across HiS.”