VerseOne for easy repair reporting

We are delighted to introduce a new system that will make our customer experience even slicker.

Together with VerseOne, we can now put more control in the hands of our customers, to book repairs and to track progress.

Through the VerseOne system, customers can book an appointment, then track an engineer and chat with them on the day of their appointment via LOCALZ.

The new system will enable customers to:

• Book a repair at a time that suits them
• Request a repair via the tenant portal and have full visibility of its progress.
• Advise us of other issues, such as damp and mould problems

Repairs will log automatically in our system and our main repairs contractor’s system. Some repairs will need to be logged manually by the Customer Services team, but customers will still be able to report them online and where we do not offer repairs for certain jobs (e.g. replacing a toilet seat), there are self-help guides and videos.

Customers will still be offered same-day appointments but these will be via the Customer Services team.

Rik Saunders, Properties Services and Investment Manager said: “This system offers customers even more convenience when booking and monitoring repairs, giving them the whole package from start to finish at the click of a button. It brings repairs reporting into the 21^st century.”